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With the company being the market leaders in push fit fittings, quality is a key ingredient in the John Guest ethos. High quality is not only ensured when manufacturing our products but high quality is also essential when dealing with our customers. JG’s technical helpdesk is constantly praised on the high quality advice and help our technical support team give to our customers. With around 2,055 technical support calls a month, we pride ourselves on this feedback.

We strive to answer and assist in every call, no matter how strange the question might be. Our technical support have answered all sorts of questions from ‘What chemicals can run through my pipe?’ to ‘Why is there a gurgling noise down the waste water pipe now I’ve re-plumbed my bathroom?’ We promise to assist on all calls. If we cannot assist you over the phone, then our team will liaise with the appropriate department and call you back personally. We never want to leave our customers feeling helpless and our helpdesk assistants are reliably patient and sincere. We’ve even had a call that lasted 40 minutes and installation instructions were repeated 6 times before our advisor was satisfied the customer was happy.

Dave Grant, Head of Technical Support claims that, ‘The best feeling is being able to put the phone down and know you’ve made someone happy by hearing them say ‘Thank you so much.’ Every customer is treated with the same upbeat and friendly manner with the odd joke thrown in!

If you have any queries or questions (however odd they may seem!) regarding JG  Speedfit products, don’t hesitate in contacting our technical support team. They will be happy to receive your call!